Frequently Asked Questions
We know you might have a few questions before you shop with us. Here are the answers to the things we hear most often. If you don’t find what you need, just send us a note at [email protected]. We’re happy to help.
What are your shipping options and delivery times?
We offer standard and expedited shipping at checkout. Standard shipping usually arrives within 5 to 8 business days after your order leaves our warehouse. Expedited shipping gets your items to you faster, typically in 2 to 4 business days. You’ll receive a confirmation email with tracking details as soon as your package is on its way.
How can I track my order?
Once your order ships, we send you a tracking number by email. You can click the link in that email to see exactly where your package is. If you ever lose the email, just reach out to us at [email protected], and we’ll resend your tracking information right away.
What is your return policy?
We want you to love what you ordered. If something isn’t right, you can return unused items within 30 days of delivery for a full refund. Items should be in their original packaging. To start a return, simply email us, and we’ll guide you through the steps. Once we receive your return, refunds are processed within 5 to 7 business days.
Which payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, and American Express. You can also pay with PayPal for an extra layer of security. All payments are processed through secure, encrypted systems to keep your information safe.
How do you ensure product quality?
We personally select every item we sell, focusing on practical, durable goods we’d use ourselves. Before anything goes live on our site, we test it for quality and function. If you ever receive something that doesn’t meet your expectations, let us know. We’ll make it right.
How do you protect my personal information?
Your privacy matters to us. We use industry-standard encryption to protect your data during checkout, and we never sell or share your personal details with third parties. You can read our full privacy policy on our website for all the specifics.
Can I change or cancel my order after placing it?
We know plans change. If you need to modify or cancel your order, contact us as soon as possible. We’ll do our best to accommodate your request, as long as your order hasn’t already shipped. Once it’s on the move, we’ll help you with a return instead.
Do you ship internationally?
Right now, we ship within the United States. We’re working on expanding our reach, so check back soon. If you have a special request, email us, and we’ll see what we can do.